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FAQ
Account management and security
- OKX Beginner's GuidePublished on Nov 10, 2025Updated on Dec 16, 20251
- How do I check on updates to my support ticket?Published on Oct 17, 2025Updated on Jan 25, 202627
- How do I navigate to and customize notification settings?Published on Oct 8, 2025Updated on Nov 6, 202511
- How do I join a video call with customer support?Published on Aug 26, 2025Updated on Oct 27, 202537
- How do I add my emergency contact?Published on Jul 24, 2025Updated on Oct 15, 2025213
- How do I find my user ID (UID)?Published on Mar 20, 2025Updated on Dec 3, 2025168
- Passkey FAQPublished on Mar 19, 2025Updated on Dec 30, 2025106
- How do I create passkeys? (web)Published on Jan 19, 2025Updated on Nov 17, 20252
- How do I use a physical security key to protect my account?Published on Jan 10, 2025Updated on Sep 8, 202515,957
- Frequently asked questions about changing your residence.Published on Dec 24, 2024Updated on Jan 28, 2026210
- How do I whitelist OKX Emails?Published on Nov 26, 2024Updated on Sep 8, 202555
- How do I download my account statements?Published on Nov 6, 2024Updated on Jan 25, 202663
- How do I register for an OKX account?Published on Sep 6, 2024Updated on Dec 29, 202537
- How do I update my authenticator app?Published on Aug 1, 2024Updated on Oct 15, 2025134
- My phone isn't working, what should I do?Published on Aug 1, 2024Updated on Jan 25, 20267
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