FAQ
Individual verification
- How to fix passkey error 50162 on Android devicesPublished on 8 Dec 2025Updated on 26 Dec 2025384
- How do I complete the required tasks shown in the app?Published on 3 Jul 2025Updated on 10 Jul 202531
- What's KYC: What to expect and why it matters?Published on 24 Jun 2025Updated on 15 Jan 202643
- Understanding the risks of using digital payment token servicesPublished on 17 Jun 2025Updated on 17 Nov 20252
- Knowledge test FAQPublished on 3 Jun 2025Updated on 1 Dec 20252
- What do I need to do when I change my country of residence?Published on 10 Apr 2025Updated on 26 Dec 2025413
- How do I qualify as an Accredited Investor?Published on 8 Apr 2025Updated on 17 Nov 20253
- How do I opt out as an Accredited Investor?Published on 8 Apr 2025Updated on 17 Nov 2025
- Why am I asked to confirm my personal details again?Published on 19 Mar 2025Updated on 15 Oct 2025126
- What are Source of Funds (SoF) and Source of Wealth (SoW)?Published on 24 Dec 2024Updated on 17 Nov 20251
- What documents are accepted as proof of sources of funds from decentralized finance?Published on 12 Nov 2024Updated on 17 Nov 202552
- How do I verify my identity with Singpass?Published on 13 Sept 2024Updated on 17 Nov 20253
- How do I secure my exchange account?Published on 12 Jun 2024Updated on 17 Nov 20251,231
- Guide to ID and selfie photos for identity verificationPublished on 13 Oct 2023Updated on 3 Dec 202512,862
- A beginner's guide to identity verificationPublished on 25 Sept 2023Updated on 15 Jan 20266,411
Showing 1-15 of 20 articles