FAQ
Individual verification
- How to fix passkey error 50162 on Android devicesPublished on Dec 8, 2025Updated on Dec 25, 2025384
- How do I complete the required tasks shown in the app?Published on Jul 3, 2025Updated on Jul 10, 202531
- What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?Published on Jul 2, 2025Updated on Nov 17, 2025165
- What's KYC: What to expect and why it matters?Published on Jun 24, 2025Updated on Jan 15, 202643
- How do I verify my identity with SPID?Published on May 2, 2025Updated on Dec 1, 20251
- Why am I asked to confirm my personal details again?Published on Mar 19, 2025Updated on Oct 15, 2025126
- What are Source of Funds (SoF) and Source of Wealth (SoW)?Published on Dec 24, 2024Updated on Jan 2, 2026654
- Why did my identity verification fail?Published on Aug 8, 2024Updated on Jan 2, 202639
- How do I secure my exchange account?Published on Jun 12, 2024Updated on Nov 17, 20251,231
- Guide to ID and selfie photos for identity verificationPublished on Oct 13, 2023Updated on Dec 3, 202512,862
- A beginner's guide to identity verificationPublished on Sep 25, 2023Updated on Jan 15, 20266,411
- How do I verify an individual account?Published on Sep 25, 2023Updated on Jan 12, 202630,296
- How do I submit my proof of address (POA)?Published on Sep 5, 2023Updated on Nov 17, 20253
- How long does it take to complete my identity verification?Published on Sep 5, 2023Updated on Nov 17, 20256,562
Showing 1-14 of 14 articles