FAQ
Account management and security
- How do I check on updates to my support ticket?Published on Oct 17, 2025Updated on Jan 23, 202626
- How do I navigate to and customize notification settings?Published on Oct 8, 2025Updated on Nov 6, 202510
- How do I join a video call with customer support?Published on Aug 26, 2025Updated on Oct 27, 202536
- How do I add my emergency contact?Published on Jul 24, 2025Updated on Oct 15, 2025209
- How do I find my user ID (UID)?Published on Mar 20, 2025Updated on Dec 3, 2025164
- Passkey FAQPublished on Mar 19, 2025Updated on Dec 30, 2025106
- How do I create passkeys? (web)Published on Jan 19, 2025Updated on Nov 17, 20252
- How do I use a physical security key to protect my account?Published on Jan 10, 2025Updated on Sep 8, 202515,807
- How do I whitelist OKX Emails?Published on Nov 26, 2024Updated on Sep 8, 202555
- How do I download my account statements?Published on Nov 6, 2024Updated on Jan 23, 202659
- How do I update my authenticator app?Published on Aug 1, 2024Updated on Oct 15, 2025132
- My phone isn't working, what should I do?Published on Aug 1, 2024Updated on Jan 23, 20267
- How do I freeze my account? (app)Published on Jul 11, 2024Updated on Oct 15, 20256
- How do I register an account on OKX?Published on May 23, 2024Updated on Jan 22, 202625,815
- How do I reset Two-factor authentication (2FA)?Published on Sep 15, 2023Updated on Jan 9, 20265,975
Showing 1-15 of 42 articles