How do I close my account? (app)

Published on Aug 22, 2023Updated on Apr 15, 20263 min read892

Self-service tool

For quick access, click the button below:

Close account

Once the account is closed, the account will be permanently closed and can't be retrieved.

Note: after closing your account, there's a 30-day cooling period. You won't be able to reuse the same phone number, email, or identity information to create a new account during this time.

Getting Started

  1. Open your OKX app and go to User Center

  2. Select '>' to view the User Center page

Open user center page

3. Go to Settings, and select Close account

Opening Close account page

4. Closing your account is permanent and irreversible.

  • If you still want to close your account, select Continue to close

  • If you still want to use your account someday in the future, select Freeze instead

5. Select Reason to close account

  • Instead of closing your account, you can also select to:

    • Freeze account

    • Migrate account

    • View tutorials

Reason to close account page

6. Select Continue to close if you still want to close

7. Select I understand after checking what'll happen to Your account, Your personal information and Your orders after closing your account and select Continue

Read the information about what'll happen after you close your account

8. Review your account assets in Trading, Grow, OKX account balance, Web3 wallet balance (if your wallet is connected to your exchange account), untradable assets, and select Continue

9. Close account after your reconfirmation

10. Get SMS/email and the authentication code and Confirm to close the account

Note: it's required to bind with the authenticator app in your account before closing it.

Why can't I close my account?

I still have a balance in my account

Remember to withdraw your remaining balance before you proceed to close your account.

What if I have a small balance I can't clear?

If you have a small remaining balance that can't be withdrawn or converted, contact OKX Assistant for help. Once resolved, you can return to the account closure steps above.

Note: forfeiting your balance is permanent. Once cleared, those assets can't be recovered.

Disclaimer
This content is provided for informational purposes only and may cover products that are not available in your region. It is not intended to provide (i) investment advice or an investment recommendation; (ii) an offer or solicitation to buy, sell, or hold crypto/digital assets, or (iii) financial, accounting, legal, or tax advice. Crypto/digital asset holdings, including stablecoins and NFTs, involve a high degree of risk and can fluctuate greatly. You should carefully consider whether trading or holding crypto/digital assets is suitable for you in light of your financial condition. Please consult your legal/tax/investment professional for questions about your specific circumstances. Information (including market data and statistical information, if any) appearing in this post is for general information purposes only. While all reasonable care has been taken in preparing this data and graphs, no responsibility or liability is accepted for any errors of fact or omission expressed herein. Both OKX Web3 Wallet and OKX NFT Marketplace are subject to separate terms of service at www.okx.com.

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