What can I do if I trigger risk control?

When trading on OKX, the platform's anti-money laundering (AML) risk control system can be triggered due to certain suspicious operations, resulting in restrictions for the user from using certain functions.

During the risk control period, please ensure you stay reachable. Check if the email address you linked to your OKX account received an email from OKX. Provide the verification information from the email received. Once the review is complete and considered risk-free, we'll unfreeze your account within 1 to 3 working days.

1. What should I do if I trigger the platform's risk control?

You can submit a self-service appeal in the app by following these steps. This is the fastest and most effective way to process your appeal.
You can go to your OKX app homepage > P2P Trading, select the Appeal in the pop-up window at the bottom of the page. Please complete the facial recognition verification as prompted and submit all required materials. Ensure that the information provided is clear, accurate, and authentic to avoid delays in processing.
You may be required to update the app and complete the self-service appeal by following the instructions provided in the email.

Important Reminder:
If you have already created a wallet, please ensure that you securely back up your wallet’s seed phrase and private key before updating the app. Failure to do so may result in permanent loss of access to your OKX Wallet, as they can't be recovered without this information. You can refer here to learn how to back up your wallet.

An official customer support will contact you via email and walk you through the process. Please ensure you stay reachable and check the email address linked to your OKX account for an email from OKX. Provide the required information according to the email received.

2. Why can’t I appeal T+1 orders?

To protect your assets and mitigate potential financial losses arising from high-risk fund inflows, orders subject to a T+1 risk control period (i.e., a one-day holding period) aren't eligible for appeal.

During this 24-hour period, your assets can't be sold or withdrawn. All other platform functions remain unaffected. This restriction is clearly disclosed prior to order submission.

To avoid being subject to risk control measures, please review and confirm all order details before placing an order.

3. I've submitted the required materials. When can I expect an update?

After the OKX team receives your information, we'll review it within four hours. You can track the appeal status in the OKX App by going to P2P Trading > Profile > Account Restriction Dispute.

4. I need help providing some information requested in the email from OKX. What should I do?

Please refer to the required information and documents, and submit via OKX app > P2P trading > Profile > Account restriction dispute

For account restriction disputes, if you need to submit additional documents, you may also send them via email to review@okx.com

5. Why am I still asked to submit additional materials after my initial submission?

Our team may find subsequent issues when verifying your transaction and the submitted information. This requires additional clarification, so we need you to submit more materials.

6. How will I be notified once the restrictions have been removed?

Our team will reach out to you via email and the OKX App. You can check the update in the OKX app by going to P2P Trading > Profile > Account Restriction Dispute.

7. Why can I only reach out via email?

Risk control related issues for your account must be handled professionally by the risk control team. Therefore, please reply to the email to directly consult our team. One of our specialists will reach out to you promptly. We appreciate your patience.

8. Which transactions and functions will be restricted when I'm under risk control?

During risk control, your account will be restricted from selling crypto, withdrawals, and some spot and contract transactions. However, you may still carry out BTC and ETH spot, and contract transactions. Additionally, the liquidation and reduction functions of your positions will still be supported. Thank you for your understanding and cooperation while we review your account.

9. What can I do to avoid triggering risk control?

OKX has strict and comprehensive risk control standards. Therefore, all users must abide by the platform's relevant rules on fiat transactions to avoid triggering risk control. When trading on OKX, please avoid high-risk transactions, such as buying crypto on behalf of others, withdrawals for gambling purposes, off-site transactions, or assisting suspicious individuals online to launder money and score points.